If learning is what we value, then we ought to value the process of learning as much as the result of learning.
By nature, people are attracted to activities where they feel free of psychological or emotional pain. Learning is promoted in a climate where people feel safe and cared for. The adage, “People don’t care what you know until they know you care,” is applicable.
When working with one middle school, William Glasser stated, “The teachers stopped almost all coercion—an approach that was radically different from the way most of these students had been treated since kindergarten. When we asked the students why they were no longer disruptive and why they were beginning to work in school, over and over they said, ‘You care about us.’” (Phi Delta Kappan, April, 1997, p. 601)
People have difficulty understanding that someone cares for them when coercion is used. W. Edwards Deming, the American who showed Japan in the post World War II years how to improve quality, understood this. One of his core principles was to “Drive out fear.” Deming understood that motivation, performance, productivity, and quality are optimum when coercion is at a minimum and when a trusting, caring climate is at the maximum.
People want to feel they belong. They ordinarily will not congregate where they feel uncomfortable. In a classroom where the teacher and class have a forced relationship, the student who disrupts the class becomes a hero. The reason is that a coercive climate is an adversarial one. In a climate of positive relationships, the disrupting student does not receive support from the other students.
There are as many kinds of relationships as there are people in the world. Voluntary relationships are chosen as, for example, between friends. However, classroom relationships are involuntary. Students are mostly assigned to their classes and thereby the relationships between teachers and students, and between students and students, are not chosen. A classroom conducive to learning is one where good relations exist between teacher and student and among students themselves. In these classrooms where students feel emotionally and psychologically safe, involuntary relationships become voluntary ones. The reason is that students want to be there.
Where learning is promoted, certain activities are unacceptable. These include ridiculing, threatening, forcing, compelling, punishing, bribing, manipulating, blaming, complaining, putting down, nagging, and badgering. We rarely use these coercive tactics with our friends. Coercion is simply not effective in influencing others while trying to keep good relationships. In essence, if learning is what we value, then we ought to value the process of learning as much as the result of learning.