Posts Tagged continkual improvement

Listening and Improvement

One of the most effective practices is to listen as if you were the other person who is talking.

For example, looking at a situation from my wife’s point of view benefits me. We settle what could be a disruptive situation a lot quicker and more effectively than if I looked at the situation only from my point of view.

This is a conscious choice that I make. When I do this, I get better results than when I do not. I practice an alertness to situations where I can employ this technique so that it becomes a “habit of mind,” as Dr. Art Costa refers to it.

I feel good when I take charge of my own behavior because … >>>