Posts Tagged Three Options

Options and Discipline

Giving three options works wonders in just about any situation.

For example, let’s assume your airline flight has been delayed and you finally get to your hotel room at midnight. But because it is so late, the hotel clerk informs you that your hotel room has been given to another guest.

Rather than get angry, tell the clerk that the hotel has three options: (1) give you one of the suites they reserve for their special guests at the rate originally given you, (2) pay for the transportation AND room charges for another hotel that they arrange, or (3) call the general manager of the hotel. The result: You will be given one of the hotel’s special rooms for the … >>>