Conflict resolution is a skill everyone needs. Why? Because arguments are a natural part of life, even between best friends, close family members, and long-time co-workers. Realize that arguments are really just disagreements. So if you can find something to agree upon, you can engage in real conflict resolution.
Unfortunately, so many arguments focus on the past and attempt to blame by focusing on what and who should have done what. Even worse, when something goes wrong and you try to explain, the other person often interprets it as an excuse, which then extends the argument. The reason is that the other person thinks you are not being accountable. Rather than get defensive, ask yourself if what the person is … >>>READ MORE >>> →