Checking for understanding is by far the most important thing you can do in listening. In fact, without this step you can never be sure that you and the other person actually communicated.
There is a story told about General Alexander Haig, the former commander-in-chief, United States European Command, who spent five years with the North Atlantic Treaty Organization (NATO). One time at an international party, an Englishman asked him, “General Haig, are you married?”
Haig said, “Yes, I am.”
The Englishman asked, “Do you have any children?”
He answered, “No, I don’t have any children. My wife can’t get pregnant.”
The Englishman said, “Oh I see … your wife is inconceivable.”
A German fellow said, “No, no. You don’t … >>>READ MORE >>> →