When you alienate others, you prompt negative feelings in them. Have you ever had the experience of wanting to buy something, but the salesperson alienated you? Perhaps you were turned off so much that you did not buy from that person—even though you really wanted the item. That’s how strong the negative feelings can be.
Every successful salesperson knows not to alienate the customer. However, too often we talk to people in ways that prompt negative feelings, which alienate and often promotes stress. Negative feelings stop any DESIRE to do what you would like other people to do. People do good when they feel good—not when they feel bad or when they feel coerced.
Why Telling Prompts Negative Feelings
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