An old Chinese proverb says, “If you are patient in one moment of anger, you will escape a hundred days of sorrow.”
The questions, “Anything I can do?” or “I’ve had a similar experience and I can relate to your situation” can help you respond in a difficult situation with sensitivity, rather than with sarcasm and stress.
Even if you are not sure what is behind someone’s aggressive behavior, the few seconds it takes to pause can keep you from saying something you will regret. It will also prevent you from creating a stressful situation for yourself and the other person who is already stressed.
There have always been and always will be difficult people in the world. However, … >>>
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