Dealing with difficult people is a part of life. The good news that these difficult people don’t have to control you or your emotions.
When you feel offended by someone’s words or deeds, consider viewing the situation in multiple ways. For example, I may be tempted to think that a co-worker is ignoring my messages, or I can consider the possibility that he has been very busy, has family problems, has heard bad news about his health, or simply that he may have a hearing loss. When we avoid personalizing other people’s behaviors, we can perceive their expressions more objectively.
Remember, people do what they do because of their situation, more often than because of us—or what we do. Resist … >>>
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