How Can You Say “No” Without Saying “No”!

Following are some ideas how you can you say “No!” without saying “No”:

1. Acknowledge the importance of the request.
“I understand why that’s important to you.”

2. Inform the person that you have a problem with it.
“But I have a problem with it.”

3. Describe the problem as you see it.
“Your doing that would mean it would put a burden on everyone else.”

4. Elicit from the person something else.
“Let’s think of something that would be fair to everyone.”

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