Relationships

The Hawthorne Effect

The idea of communicating a caring interest to those with whom we work—as parents, teachers, administrators, or leaders—was first documented in a classic study on human relations and is known as the “Hawthorne Effect.” It emanated from a study that took place in the late 1920’s at Western Electric’s Hawthorne plant near Chicago.

Researchers went into the factory to see if, by increasing room lighting for a group of employees, the productivity would increase. Improvements did indeed seem to boost worker output. But much to their surprise, when the researchers analyzed a comparable group with no change in the lighting, their productivity also improved.

Further study and analysis of this puzzling result showed that productivity increased because the workers were … >>>

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You See What You Expect

Parents, teachers—really anyone— find what they expect.

A man pulled into a gas station on the outskirts of town. As he filled his tank, he remarked to the attendant, “I’ve just accepted a job in town. I’ve never been to this part of the country. What are people like here?

“What are people like where you came from?” the attendant asked.

“Not so nice,” the man replied. “In fact, they can be quite rude.”

The attendant shook his head. “Well, I’m afraid you’ll find the people in this town to be the same way.”

Just then another car pulled into the station. “Excuse me,” the driver called out. “I’m on my way into town. I’m just moving to the area. … >>>

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For Good Communications, Ask for Clarification

A short story about communications:

When the proud owner arrived at the vet to pick up his AKC (American Kennel Club) registered champion show dog, he noticed that the bill seemed awfully high for a bath and flea spray. So he mentioned that $100 seemed pretty pricey. That’s when he discovered his dog hadn’t been sprayed; it was spayed. The lawsuit that followed basically rendered the vet financially neutered.

The lesson in the story is to be sure that all those engaged in the discussion have the same meaning for what is being said. I was recently in a conversation where I totally misunderstood what my friend had said. Fortunately, I had resorted to my usual procedure: I asked for … >>>

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Listening

Listening is the single most important of all communications skills. It is more important than stirring oratory, more important than a powerful voice, more important than the ability to speak multiple languages—more important than a flair for the written word.

Good listening is truly where effective communications and relationships begin. It’s surprising how few people really listen well. Those who do are the ones who have learned the SKILL of listening.

The simple truth of the matter is that people love being listened to. It’s true in the business world. It’s true at home. It’s true of just about everyone we come across in life.

Dale Carnegie wrote that the secret of influencing people lies not so much in being … >>>

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A Coercive vs. a Noncoercive Approach

Jim Cathcart (author of RELATIONSHIP SELLING and the ACORN PRINCIPLE and a sought-after international speaker) relates how he worked in the mountains in Arkansas repossessing vehicles when payments were not made on the loan.

Needless to say, he and what he was about to do, were not welcomed by the mountain men. As Jim was about to be ushered off the property, he would say, “OK, I’m leaving.” Then he added, “But look out for the guy who comes next time.”

“What do you mean?” would be the response. Jim then would describe that since he was not successful in getting any money towards the payment of the loan, the guy who would come collecting next was twice his size, … >>>

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How to Improve Situations

If you look around at your family and friends, you will see that the happiest people are the ones who don’t pretend to know what’s right for others and don’t try to control anyone but themselves.

You will further see that the people who are most miserable are those who are always trying to control others. Even if they have a lot of power, the constant resistance in some form by the weaker people they are trying to control, deprives them of happiness.

If you try to control a friend, the friendship will be short-lived. Yet, sometimes we try to control those who are most dear to us. If we don’t use a controlling approach with friends because it would … >>>

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Attentive Listening

Attentive listening is the most valuable tool we have for enriching the quality of relationships. Yet, it is often neglected.

Attentive listening means listening WITHOUT DISTRACTION. I have met very few people who have practiced this approach to the point of making it a skill.

My financial planner was one such person. Cory had the knack of conveying the feeling that, when you were with her, you had her undivided attention. I don't know if she learned the skill or if it was just natural with her, but I remember the charismatic impression it made on me.

On the other hand, I also remember the negative feelings engendered while attempting to converse with a principal with whom I once worked. … >>>

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Relationship Keepers

My wife, Evelyn, and I presented a keynote session at a marriage conference in Honolulu, Hawaii. Our presentation was entitled, “HOW TO USE YOUR PARTNER’S DIFFERENCES OF OPINION TO YOUR ADVANTAGE.”

At the conclusion of the session, participants shared their “keepers”—those ideas which they thought were most meaningful to them.

Here are a few of them:
–Communicate using positive, rather than negative, messages.
–Empower by offering choices. No one loses when options are recognized.
–If you want the other to change, alter your own behavior first.
–Treat your princess as one, and she will become one.
–Treat your prince as one, and he will become one.
–Listen to learn. Your partner’s different take on a situation can be an opportunity … >>>

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Advice From My Mother

I was brought up on a principle my mother instilled in me, namely, "If you can't say something nice about a person, then do not say anything at all." In other words, refrain from negativism.

The advice of my mother found itself the bedrock of my first principle to reduce stress: POSITIVITY. I now think of it whenever something negative pops into my head or if I am about to say something that can be interpreted in a negative way. I immediately ask myself, "How can I say that in positive way?"

In building and improving relationships, its opposite—negativity—is the biggest enemy. You do not want it in your mind. You do not want it in your house. You do not want it in your environment. You do not … >>>

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Honesty and Emotions

My mother-in-law -used to say, “Be careful of asking for someone’s opinion. The person may give it to you.”

If someone asks you for your opinion and if the person perceives that your comments are derogatory, there is a problem.

Cognition and emotion go hand in hand, with the latter preceding the former. In other words, what we hear may prompt a negative feeling. Once a negative feeling has erupted, it doesn’t do any good to try to convince the person that the way he or she feels is wrong. You’ve got to deal with the way the person feels first.

An approach to resolving the situation is to ask the person whether the person is angry with you or … >>>

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Giving

"Give and you shall receive." We know this, but how often do we practice it?

At the root of so many relationship problems is that people stop giving to each other—or they give the wrong things.

This is very common in parent-child relationships. parents are more likely to give children" things" rather than experiences. Because young people WANT "things," parents mistakenly believe that is what their children NEED.

Years ago, Charles Frances Adams (son of President John Quincy Adams, grandson of President John Adams, and President Abraham Lincoln's minister to England) wrote in his diary one day, "Took my boy fishing today. A wasted day." His son, Brook Adams, wrote in his diary the same day, "Went fishing today with my father. Greatest day of my life."

Any good relationship, whether … >>>

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Share with the Young

The Golden Rules for Living (author unknown) were shared with me.

I share them with you:

1.  If you open it, close it.

2.  If you break it, admit it.

3.  If you borrow it, return it.

4.  If you move it, put it back.

5.  If you unlock it, lock it up.

6.  If you turn it on, turn it off.

7.  If you make a mess, clean it up.

8.  If you value it, take care of it.

9.  If you cannot fix it, call someone who can.

10. If it is not yours, get permission to use it.

11. If you do not know how to use it, leave it alone—or ask.

12. If it is none … >>>

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Influencing vs Clarifying

We are constantly making choices—both consciously and nonconsciously. We are also aware that timing is important.

With this in mind, here is a simple choice to make when having difficulty in dealing with others:
“Should I aim at influencing or at clarifying.”

If you choose to clarify your position, your chances of influencing increase.… >>>

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Inducing Desired Behavior by Noncoercion

When I gave a keynote in Montana I referred to one of its native sons, Buck Brannaman. He was the horse trainer who advised and worked with Robert Redford on the film, "The Horse Whisperer." Brannaman trained Redford and first doubled for him in the critical scene when the horse was gently taken to the ground so that the teenager could (if she would) mount the horse.

Brannaman is one of the more enlightened trainers who has discovered that training with noncoercive approaches is significantly less stressful and more effective than using coercive approaches.

The following is a thought from Brannaman's 2001 book, "Faraway Horses" (pp. 37-38):

"Did you ever wonder how a mare can get her colt to follow … >>>

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5 Tips for Improving Relationships

Here are five suggestions for improving relationships—with others as well as with yourself.

Here are five suggestions for improving relationships–with
others as well as with yourself.
First, give affirmations. A simple acknowledgement can have
dramatic results. This is especially important with young people.
They want to assert their independence and autonomy. Just
acknowledging that you have heard their point of view–regardless
of agreement–can have a profound effect on how your growing
young one feels about the relationship.
Second, use quality listening time. Quality time is
quality-driven, not necessarily quantity-driven. Simply give your
full attention to the person speaking. By using eye contact, a
nod now and then, and occasionally interjecting a clarification
communicates that you are “with” the person–that you
>>> READ MORE >>>

Diversity and Opinions

What we think is a simple sharing of opinion can be construed by the other party as denigrating.

What we think is a simple sharing of opinion can be construed by
the other party as denigrating.
In such cases, it doesn’t do any good to try to convince the
person that the way he or she feels is wrong. You need to deal
with the way the person feels to effect their thinking.
The most effective way to do this is to apologize–that your
intent was not to prompt poor feelings but rather just to share
an opinion. Then acknowledge that you accept their opinion–even
if you differ with it.
That’s what diversity means.

In such cases, it doesn’t do … >>>

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