The idea of communicating a caring interest to those with whom we work—as parents, teachers, administrators, or leaders—was first documented in a classic study on human relations and is known as the “Hawthorne Effect.” It emanated from a study that took place in the late 1920’s at Western Electric’s Hawthorne plant near Chicago.
Researchers went into the factory to see if, by increasing room lighting for a group of employees, the productivity would increase. Improvements did indeed seem to boost worker output. But much to their surprise, when the researchers analyzed a comparable group with no change in the lighting, their productivity also improved.
Further study and analysis of this puzzling result showed that productivity increased because the workers were … >>>
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